As much as pet owners may want to take their furry or feathered friends with them wherever they go over the holidays, sometimes pets cannot come with them. Finding a trustworthy kennel or pet care service becomes essential. The Better Business Bureau has created a checklist to help pet owners choose a safe and reliable home-away-from-home for their pets.
- Check the kennel out with the BBB first to make sure they have a good track record for keeping customers satisfied:
- Consult friends, neighbors, veterinarians or local animal shelters for recommendations.
- Personally visit the facilities. Check for cleanliness and offensive odors, and note the overall safety of the kennel and cages.
- If your pet is prone to running away, ask about steps the kennel has taken to make their facilities escape-proof.
- Ask about how your pet may come in contact with other animals. Some kennels let animals play together, while others keep them separate at all times.
- Ask about the feeding schedule, water accessibility and frequency of - or fees related to - exercise.
- Note the friendliness of staff members and how they interact with the other boarding pets. Ask about their background and experience.
- Make sure the facility requires that all entering pets have proof of immunization, and ask about their policies regarding flea and tick control.
- Ask about the hours for drop-off and pickup, and make sure you understand their billing policy.
- Ask what happens in the case of a medical emergency or other unexpected situations.
For more advice on finding reputable businesses around the holidays, visit