Catch someone in the act of providing exceptional customer service?
Report it here.
We’ve all heard the stories about newspaper carriers – throwing the paper onto the roof, behind the shrubs, or into a window. NOT MINE! Santa Fe student Garrett Garnica has been the best paper boy I’ve ever had! Always greeting me with a smile, he rides his bike to my door and carefully places the Newton Kansan inside my door. If it looks like rain, it’s in a bag, tightly rubber banded. When he is busy, his parents substitute. I am frequently out of town, but Garrett accurately fulfills my request for vacation-packs. During the drought of the blistering summer, I would have to persuade him to accept a bottle of chilled water. Immediately, he displayed his manners with appropriate appreciation. It is a pleasure to see a young man with such a positive and hard-working work ethic. Way to go, Garrett!
— Barbara Bunting
We noticed a slow leak on one of our car tires. We live in the country and were going to volunteer at Et Cetera at 1 p.m., so we got an appointment to have the tire fixed at R Pro Tire at noon. We got there at noon and waited in the waiting area. The wait was longer than we expected but they got it fixed a little before 1 p.m. We went to pay but they said there would be no charge, that anyone who has to wait that long does not need to pay. We were surprised and said it was OK; we could work later and make up for being late. But they said there was no charge. It was a nice surprise! Good customer service!
— Alvin and Wilma Schmidt
"The Harvey County Safe House would like to give a hunge thank you to Justin Bazzle of Midwest Cleaning and Restoration Specialist here in Newton for providing his services in cleaning the carpets and furniture at the shelter for free! It is so important for the families that stay at the Safe House to live in a home that is safe and clean. Justin and his staff were friendly, courteous and very professional - they did an outstanding job! Thank you, Justin, for donating your time and expertise to the families we serve!"
— Reported by Harvey County DV/SA Safe House
On Sunday, July 22nd, my mother and her good friend went to the Huddle House for breakfast. Mom misjudged the curb and fell flat on her face. Huddle House manager, Angela Shaffer, saw to it that the ambulance was called and had ice and towels brought out and stayed with mom until the ambulance arrived. We would like to say a big "Thank You" to Angela, Captain Ron Hiebert and Dan Bronson of the Newton Ambulance Service for their sincere and professional care and assistance. Also, "Thank You" to the emergency room personnel at Newton Medical Center and last but not least, Sister Zita, for being there through it all. Glad to report no broken bones or head injury, just some "colorful" bruises!
— Maxine Engelhardt and Sherry Willis
Have you experienced great customer service at one of our local businesses? We, at the Chamber, want to hear from you! Share your experience, and we’ll shout it to the community with help of the Kansan. Contact Cindy Rankin today at 283-2560 or by email at
"Get Caught" is an initiative of the Newton Area Chamber of Commerce and Visitors Bureau. For more information, or to send in a "Get Caught" report, visit on the Internet.